We are pleased to offer Return, refund and exchange
- We can provide a Return, refund and exchange
- All returned goods must be unused, in original packaging and in saleable condition
- Receipts and tax invoices must be valid and intact
Exceptions
Unfortunately we cannot offer a change of mind refund or exchange on the following items:
- Custom-made products
- Any product/s specifically cut to size at your request
Other returns/exchanges
We will accept product returns and provide you with a replacement, refund:
- The product is faulty or is not of acceptable quality;
- The product is not fit for its intended purpose;
- The product does not match its sample or description.
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We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, or replacement is available, and may record your proof of identification when processing a return without proof of purchase. please contact pakvovinam@gmail.com for further assistance.
